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- What information we collect
We collect information from you to process your ticket purchases, communicate with you, and improve our services.
Information you provide to us: Contact Information: Name, email address, phone number, and physical address.
Payment Information: Details required to process payments, such as credit card information. This data is handled by secure third-party payment gateways and is not stored on our servers.
Account Information: Your username, password, and profile details if you create an account.
Communication Content: Any information you provide when contacting our customer support.
- How we use your information
We use your personal data for the following purposes: To fulfill ticket orders: To process and confirm your ticket purchases and send you the tickets.
To provide customer support: To respond to your inquiries and assist you with any issues related to your purchase or account.
To communicate with you: To send you transaction confirmations, event reminders, and updates. With your consent, we may also send you marketing materials, from which you can unsubscribe at any time.
To improve our services: To analyze website usage and customer behavior to enhance our website functionality, service offerings, and user experience.
To ensure legal compliance: To comply with legal obligations, prevent fraud, and enforce our terms and conditions.
- How we share your information
We may share your personal data with the following third parties under strict confidentiality agreements: Event Organizers: To ensure event entry and for operational purposes.
Payment Processors: To securely process your payments.
Service Providers: Third parties who help us operate our website, including website hosting, data analysis, and marketing services.
Law Enforcement: When required by law or a court order to prevent crime or ensure public safety, in line with Article 13 of the Namibian Constitution.
Corporate Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to a new owner.
- How we protect your information
We are committed to protecting your personal data and have implemented extensive security measures to safeguard it from unauthorized access, misuse, and accidental loss. These measures include: Using secure servers and firewall technology.
Employing Secure Sockets Layer (SSL) encryption for data transmission.
Following internal security procedures to protect information from unlawful processing.
Ensuring our employees and third-party partners are aware of and comply with our privacy standards.
- Your rights
In accordance with your fundamental right to privacy under the Namibian Constitution and in anticipation of the Data Protection Bill, you have the right to: Request Access: You can request access to the personal data we hold about you.
Request Correction or Deletion: You can ask us to correct inaccurate or incomplete data, or to delete your personal data under certain conditions.
Object to Processing: You have the right to object to the processing of your personal data for direct marketing purposes.
Withdraw Consent: You can withdraw your consent for us to process your personal data at any time, where applicable.
- International data transfers
As part of our operations, your personal data may be transferred to and processed in countries outside of Namibia, where data protection laws may differ. We ensure appropriate safeguards are in place to protect your information, consistent with the standards outlined in the Draft Data Protection Bill, such as ensuring the recipient country has similar protection laws or obtaining your explicit consent.
- Data retention
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. For example, ticketing and billing records may be retained for up to 5 years, as per some local laws.
- Updates to this policy
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our website.
- Contact us
If you have any questions or concerns about this privacy policy or how we handle your personal data, please contact us at [Insert Contact Email Address].
